Privacy Policy

BidFlow ("we," "us," or "our") operates the website bidflowhq.com and the BidFlow platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Service.

1. Information we collect

We collect information you provide directly to us when you create an account, use our Service, or communicate with us. This includes:

• Account information: Name, email address, phone number, and company details when you register for the Service.
• Business information: SAM.gov registration data (UEI, NAICS codes, set-asides, cage codes), product catalog data, pricing information, and bid history that you upload or that we retrieve on your behalf from public government databases.
• Usage data: Information about how you interact with the Service, including pages viewed, features used, quotes generated, and submissions made.
• Device and technical data: IP address, browser type, operating system, and device identifiers collected automatically when you access the Service.
• Communications: Records of correspondence when you contact us for support or provide feedback.

2. How we use your information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Match your product catalog with relevant federal solicitations
• Generate quotes, pricing intelligence, and compliance checklists on your behalf
• Build and improve our pricing benchmarks and match algorithms
• Send you notifications about matched opportunities and bid deadlines
• Respond to your requests, comments, and questions
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats

3. Pricing intelligence and aggregated data

Our Service generates pricing benchmarks and competitive intelligence by analyzing anonymized, aggregated bidding data across our user base. Individual bid amounts, pricing strategies, and specific company data are never shared with other users in identifiable form. The pricing intelligence you see reflects market-level trends, not the specific bids of any individual contractor.

4. Information sharing and disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent: When you direct us to submit bids on your behalf through government procurement portals.
• Service providers: With third-party vendors who perform services on our behalf, such as cloud hosting, analytics, and customer support, subject to confidentiality obligations.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
• Aggregated data: We may share anonymized, aggregated data that cannot reasonably be used to identify you.

5. Data security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. While we strive to protect your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

BidFlow processes unclassified commercial data only. We do not handle Controlled Unclassified Information (CUI), classified data, or information requiring FedRAMP authorization.

6. Data retention

We retain your account and business information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (such as maintaining aggregated, anonymized pricing datasets).

7. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Export your data in a portable format
• Opt out of non-essential communications

To exercise these rights, contact us at support@bidflowhq.com.

8. Cookies and tracking

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how the Service is used. You can control cookie settings through your browser. We do not use third-party advertising cookies or sell data to advertisers.

9. Third-party links

The Service may contain links to government procurement portals (SAM.gov, eBuy, DLA DIBBS) and other third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at:

BidFlow
Email: support@bidflowhq.com
Web: bidflowhq.com